Repair an agent

Repair gives an agent a new connection. Its secrets stay as they are.

When to repair

  • The agent moved to another computer.
  • You reinstalled its computer.
  • Its connection stopped working.
  • You think its connection leaked.

Repair an agent

  1. Open Agents, select Repair on the agent, and confirm.
  2. Choose the computer and select Make a new claim code.
  3. Paste the new message into the agent's chat.

Get help

If the agent says unauthorized

It has an old connection, usually after a repair. Paste the repair's message into its chat, and remove any WUNDERVAULT_AGENT_TOKEN line from its settings.

If the agent says Claim expired

The claim code ran out: each lasts 15 minutes. Repair the agent and paste the new message.

More in Troubleshooting.